- sales and marketing
| Job Reference: | IT sales specialist |
| Position Description: |
• the first area involves supporting pre-sales activities by giving detailed information about technical specifications and the ways in which they could meet a customer's needs, often demonstrating those features before a sale; |
| Position Type: | Permanent |
| Location: | SDS,Cairo |
| Job Considerations: |
The role requires significant interaction with clients which may be face-to-face or over the telephone.
Typical work activities include: • understanding customers' diverse, specific business needs and applying product knowledge to meet those needs; • ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems; • identifying and developing new business through networking, and courtesy and follow-up calls; • cold-calling in order to create interest in products and services and generate new business leads; • reviewing progress and identifying opportunities for further sales and new areas for development; • designing and delivering customer presentations articulately and confidently; • marketing and promoting a portfolio of products by writing and designing sales literature; • maintaining awareness and keeping abreast of constantly changing software, hardware systems and peripherals; • developing effective sales plans utilizing sales methodology; • providing technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale; • advising on software features and how they can be applied to assist in a variety of contexts, such as accounting, health or other specialist areas; • meeting sales targets set by managers and contributing to team targets; • networking with existing customers in order to maintain links and promote products; • providing support to customers, often on a helpline, offering clear advice and solutions wherever possible; • handling hardware or software problems and faults and referring on to specialist technical colleagues; • assisting customers to maximize their use of the hardware or software in order to support the success of their business; • writing technical proposals, tenders, reports and supporting literature; • managing your own diary in order to organize and priorities daily and weekly goals; • contributing to team or progress meetings to update and inform colleagues. Experience up to 2 years |