Contact Center

Contact Center Express:

TeleSynergy customer contact solutions provide an open, strategic platform for extending customer care beyond simple phone transactions to content-rich, customer-centric experiences.

The TeleSynergy Unified Contact Center Express is an integrated "contact center in a box" solution, that can improve agents’ scalability, flexibility, and administration as well as provide powerful automatic call distributor features, including conditional routing, call-in-queue, expected-wait-time messages, enterprise data displays, real-time data, and historical reporting.

Designed for midmarket, enterprise branch, or corporate departments requiring a sophisticated customer interaction management solution for up to 1500 agents, TeleSynergy Unified Contact Center is easy to deploy, easy to use, secure, virtual, and highly available.

It can simplify your business application integration through sophisticated call routing and comprehensive contact management, presence integration for increased caller satisfaction, E-mail management, chat, and web collaboration features.

TeleSynergy contact center can be integrated with any CRM solution and enterprise applications and tailored to your contact requirements, whereby you can easily upgrade from one version to the next.

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